Owned by Nigam India Innovations Last Updated: 17/11/2025
At SPY KIDS®, we aim to deliver your products quickly, safely, and in perfect condition. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing Time
Orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Time
Delivery time depends on the location:
Metro Cities: 2–4 working days
Tier 1 & Tier 2 Cities: 3–6 working days
Remote / Rural Areas: 5–9 working days
Delays may occur due to festivals, weather, courier issues, or uncontrollable events.
3. Shipping Charges
Prepaid orders: Free or nominal shipping (based on running offers).
COD orders: COD fee may be applied.
All charges will be shown before checkout.
4. Order Tracking
Once your order is shipped, you will receive an email/SMS with:
Tracking link
Courier partner name
Tracking ID
You can track your order anytime.
5. Courier Partners
We deliver using trusted courier services such as:
Delhivery
Blue Dart
Ecom Express
XpressBees
India Post
6. Address Errors
If the address/mobile number is incorrect or incomplete, delivery may fail. We may contact you for verification.
7. Damaged or Missing Product
If you receive a damaged, defective, or missing item:
